Delivery and Returns
- DELIVERY with Brendella Ltd
Brendella will always do its absolute best to minimise all shipping charges and any delivery issues for its customers.
Please contact us here for any questions relating to your order or special delivery requirements.
SHIPPING CHARGES
Ireland & Northern Ireland: Shipping by Standard Post (3-4 business days) - €6.00 EUR
EU: Shipping by Tracked Post (3-5 business days) - €17.00 EUR
UK: Shipping by Tracked Post (3-5 business days) - €12.00 EUR
USA: Shipping by Tracked Post (5-8 business days) - €24.00 EUR
Aust & NZ & APAC: Shipping by Tracked Post (6-10 business days) - €34.00 EUR
Canada: Shipping by Tracked Post (5-8 business days) - €24.00 EUR
Rest of World: Shipping by Tracked Post (6-10 business days) - €34.00 EUR
Notes:
- Customers can track a delivery at any time by entering the tracking number sent by Brendella with your order.
- Delivery days stated here are week (work) days and do not include weekends, public holidays etc.
CUSTOMS & IMPORT FEES
All prices on our website, including shipping are not inclusive of any import fees you may be subject to. As all orders are shipped from Ireland (within the European Union), you may be subject to additional import fees upon delivery.
UK - All orders will be subject to custom duties. For more information please check with the British Inland Revenue.
USA – All orders above US$800 will be subject to import tax. For more information, please check with the US Customs and Border Protection Department.
Australia – All orders above AUS$1000 will be subject to import duties. This figure can vary depending on the value of the parcel, so please check with the Department of Home Affairs for more information
New Zealand - All orders above NZD$60 will be subject to import duties. This figure can vary depending on the value of the parcel. You can get an estimate from the New Zealand Customs Service website.
Other countries outside of Europe may be subject to additional custom & import fees. If you're still unsure on whether you'll be subject to customs fees, we'd recommend contacting your local customs office for more information before placing your order.
If you choose to refuse the customs fee and the parcel is returned back to us, a shipping & handling fee may be deducted from your refund.
If you require any help in relation to your order or receiving our products, please do email us or call us on +353 1 2803998,
- RETURNS AND EXCHANGES WITH Brendella
Brendella offers its customers an order return & exchange of items service.
To make your return or exchange go smoothly, avoid issues and save you unnecessary custom charges, it's simpler and important to follow our process.
Please do not return any item without firstly getting confirmation by email from Brendella that we are expecting it to be returned.
To make your return online, see the form below.
Alternatively if help is needed, email us to chat with our team about making your return happen smoothly.
Details of Brendella Product Returns Policy -
We provide an easy to use online returns form process for all orders made with Brendella. It is the quickest way to make your return and do it problem-free.
Brendella is not responsible for any lost returns or liable for any duties, taxes or custom charges (usually avoidable - see below) incurred in returning items to us.
Postage and delivery charges on returns, refunds and exchanges are not the responsibility of Brendella unless the item has a quality issue or an error has been made with your order.
Note the following when making a return or exchange with Brendella:
- We will always work hard to help our customers with the return or exchange of an item; our most attractive and easy to use return process is using our Product Returns form below where the item is exchanged for something else or a refund is issued.
- Please do not return any item you have ordered without it first being approved for return with Brendella.
- Delivery and related charges on the original order are non-refundable.
- Items which have been worn or used, washed, damaged or altered in any way cannot be returned, refunded or exchanged.
- Items which were received more than 30 days ago do not qualify as a return.
How to return an item
- When placing an order you receive order and delivery confirmation emails, please use this information when filling out the Brendella Product Returns form below.
- When filling out the form enter your original order number (you can find this located on your order and delivery confirmation emails), your name and at least two of the following: your address and postcode, contact phone number and email address.
- List the items that you would like to return and tell us the reason.
- Choose delivery OR drop off to Brendella Ltd, Unit 27, Block F, Bullford Business Campus, Kilcoole, Co. Wicklow, A63YV61
- Await an email (and possibly an accompanying call) from the team at Brendella confirming the approval of your return and the returns label for you to use.
If you are sending items to Brendella, please make sure of the following:
- You are happy to organise and pay for the international or national registered parcel OR courier delivery charges yourself, it's important you choose a method to successfully return the item to Brendella.
- You will print and use the Brendella returns label and customs declaration form and attach these to your parcel
- You will securely and safely parcel the item(s)
Exchanging an item
If you would like to exchange an item due to size, style or colour, for example, please note that Brendella produces limited edition items. So replacements are subject to stock availability and note that many items are not reproduced for later collections.
Avoidance of customs, duties, taxes or fees for you on a return
Should you wish to return an item and you are located outside the European Union (i.e. non-EU customers), it's important to follow our process as Brendella is not liable for any customs, duties or fees that may be imposed when the parcel is returned to us. To avoid these unnecessary fees & for your own protection, we strongly recommend that you use our returns label, make sure it clearly states it is a PRODUCT RETURN on your customs declaration and use a reputable registered/signed parcel or courier service as this will insure you for the full value of the goods.
Tracking your return
Brendella recommends using a tracked parcel or courier delivery service to ensure the safe arrival of your return. Please always keep the tracking number safe so you can quote it in any necessary correspondence and have proof of the return if any dispute arises with the parcel/courier service.
Return delivery charges
As per common international practice in retailing, Brendella will only pay for any return delivery charges where we have made an error with an order or there is a quality problem with an item.
No access to a printed return label
If you are unable to print our official returns label, please email us or call us on +353 1 2803998 (international charges apply) and one of our team will be happy to print the label and post it to you.
Returned items conditional requirements
All items must be returned with its original Brendella garment label and/or tag intact and in a fully resalable condition, which means being unused, damaged or worn. Brendella reserves the right to refuse a refund on items deemed not to be resalable. Normal wear is not considered a defect of an item. This does not affect your statutory rights in connection with the quality of any items.
HELP WITH REFUNDS OR EXCHANGING OUR PRODUCTS
If you require any help in relation to your order or receiving our products, please email or call us on +353 1 280 3998 or alternatively visit us at our Factory shop Unit 27, Block F, Bullford Business Campus, Kilcoole, Co Wicklow, Ireland A63YV61.
Start your Brendella Product Returns form below.
After you fill out this Product Returns form, we will contact you to confirm all your details. Then we can approve the return of an item to Brendella Skirts so that it arrives safely and (if international) without any customs charges or problems.